Refund policy

At Misky, your satisfaction is our priority. Please read our policy carefully:

Wrong Size or Wrong Item Ordered:
If you order the wrong size or item, you may exchange it for the correct product. A shipping fee of PKR 250 will apply for the exchange. The returned item must be in its original condition and packaging, including all tags and labels.

 

 Exchange and Return Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your Return.

If approved:

· Return will be processed within 7–14 business days.

· In case of any fault or defect, you must first make a video of the product while opening the packaging and send it to our customer support team. The team will inspect the case, and we will then update you on your given contact number.

· In the event of a fault or defect in a Misky product, Misky reserves the right to review and accept the customer's claim. However, if the fault is caused by the customer, Misky will not accept the claim.

. Defective Items:
If you receive a defective item, you are eligible for a full refund. To qualify, please provide clear images and videos showing the defect. Refunds will be processed within 7–14 business days upon verification.

Exchanges for Defective Items:
If a defect is found in the product that is genuinely attributable to the Maktaba, the customer may return it. In such cases, the following options are available:

1. Full Refund: The customer can claim a full refund of the product price along with delivery charges.

2. Product Replacement: The customer can choose to have the defective product replaced with a correct one.

3. Wait Period: If the item is out of stock, the customer will be requested to wait for a few days until it becomes available.

 

 How to Initiate a Return or Exchange:
Contact our customer service team via:

Email:  ordermisky@gmail.com
WhatsApp: +92 313 1139278

Please provide your order number and details of the issue. Our team will guide you through the process.

 Refund Method:
Refunds for defective items will be credited to your bank account, JazzCash, or Easypaisa exclusively.

 Additional Notes:
This policy does not affect your statutory rights. For any questions or concerns, please reach out to us anytime.